Special Nonexistent Furniture
23 February, 2024

Temple & Webster's delivery updates

Latest update: Friday 23rd February, 12.15pm (AEDT)

We appreciate your patience and support as we work to deliver your orders safely. 
For up to date delivery information for your orders, click on the 'TRACK DELIVERY' buttons in your order list

We extend our heartfelt gratitude for your unwavering support of Temple & Webster.

Victoria Bushfires
Firewarnings are active in the Grampians National Park and nearby communities in western Victoria. Freight routes travelling west out of Ballet have been impacted by the bushfires. Deliveries to western Victoria will be delayed as a result. 

Western Australia Bushfires
Bushfires have broken out in Western Australia, causing closures to several highways. Deliveries to WA may be delayed as a result.

Port delays
There has been an issue with port closures in Australia which has affected our ability to receive containers from overseas. As a result, some pre-order items may experience delays and some items may take longer than usual to be re-stocked.

For the very latest delivery tracking updates, go to My Account.

We will continue to send shipment notification updates on the progress of your order. For customers placing new orders, please review the expected despatch date of your order.

We encourage you to check for road closures due to weather events in your area. Please visit the below links:

NSW: LiveTraffic
VIC: VICRoads
QLD: QLDTraffic
SA: TrafficSA
WA: MainroadsWA
ACT: Roads ACT
NT: Road Report NT
TAS: TasALERT


For delivery network notices from our carrier partners, please use the below links:

Allied Express
Australia Post
Hunter Express 
Couriers Please

 

We send tracking update notifications immediately via email & SMS
Normally, we send an update at each stage of the delivery process, however, in areas affected by natural disasters, sometimes the first notification that you will receive is on the day that your item is being delivered to you. This is because of the changes to the way we’re processing items due to natural disasters.

All our products ship from within Australia
Temple & Webster ships products from a network of suppliers and warehouses all of which are located in Australia.

Orders containing multiple items or boxes may be delivered separately
This is the fastest way to get your items to you. We know this can be inconvenient and frustrating for you, but please bear with us, as it helps everyone get their items as quickly as possible.

We appreciate your patience
As you would expect, our care team is very busy. We are here for you 7 days per week and our sole aim is to ensure that you receive your order as quickly as possible and that you're happy with it. We're working hard with our wholesale suppliers, warehouse teams and delivery partners to get you the most accurate and up-to-date information, and resolve your enquiry as quickly as we can. In fact, our 250+ persons care team handles 5-10,000 contacts per day, so they're working as hard as they possibly can. You can help us out by using the self-help options available to you in My Account.

Thank you!
We appreciate your business.

The Team at Temple & Webster.

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