With neck and lower back pain, I needed a real good chair to add to my sit and stand desk setup at home. I couldn't be more pleased with this chair from T&W. Customer service was absolutely great. The chair does everything I require from head rest to adjustable lumbar support height and arm rests handy with adjustment positions also available. Thanks T&W for a great chair and experience. Even with the delivery/courier company not handling the box well that the chair in resulting in part of the lower plastic from the lumabr support being chipped off, T&W handled my matter with professionalism and promptness. Overall 5 stars.

Chris, Burnside Heights, VICVerified Buyer

+ Aesthetics: The built quality and overall apearrance are fantastic -better than in the picture. The plastics used seem to ressemble those in high-end/expensive cars dashboards, and the chrome polishing and finishing are very good. The design is stunning, with a svelte silhouette. The wheels are firmer than soft sillicon, but still somehow soft enough that they do not scratch the wooden floor. The white version looks better han most Herman Miller or Humanscale models in their stock versions. + Functionality/Feel: Excellent range of adjustments. Armpads are soft and it's one of the few chairs in which they can be positioned to be actually usable. At the same time, they slide down enough to squeeze under the desk if you want to reach closer. Lumbar support (and head support, if you need it) are fabulous, if not best. The one seating is cleverly finished with a downsloping and rounded lip in front, and unlike in the Aeron, there is not pressure on the inner upper thigh. There's a lot of attention to details and functionality. - Seat Critique: The seat mesh support is not firm enough, and I don't mean personal preference. It seems like there is not enough tension to keep the mesh fully streched, so instead of having a firm but somehow elastic and supportive seating, it's firm without give and soggy in a way in which it is just uncomfortable. It is also a bit uneven (with slightly better support towards the front and back end, and a "hole" feeling in the middle). By comparison with other chairs that I've used, the mesh material itself looks less durable and less elastic, and I think the weave pattern doesn't help either. Overall: If the seating critique could be addressed, this would be a fantastic product, and at the current price, simply best in class. As it is, I won't return the product, but I would also not purchase another one. As much as I love the design, materials and built quality, the seat meash is just not comfortable enough.

Alex, Melbourne, VICVerified Buyer

The chair was initially delivered without the casters. I then had trouble locating the support phone number and that made me panic a bit. Luckily I'd managed to find the phone number and after contacting the support person, the matter was resolved satisfactorily. It took a few weeks but I was happy to finally have received the casters. Word of caution, do not throw away the packaging until you are 100% sure everything is ok, you may be asked to send the item back in its original condition. Also, take photos as evidence. Ok, now for the rating. I would rate my experience with T&W 3 stars but the chair itself I would rate it 4 stars. Have been using the chair for couple of months now and pretty happy with the quality and comfort level.

Louie, ALPHINGTON, VICVerified Buyer

Disclaimer: i have change over from a office chair from officeworks, which was <$200 This chair is AMAZING! it pretty much meet all my expectations with all the moving parts. I do agree with some other views where the lumbar support is slight higher for my height. If you are upgrading from those "cheaper" chair ($200 is not cheap really), this is a good upgrade. its like iphone 6 to iphone 12 The color and the paint job is great. The mesh and the build quality is great. Its heavy but its worth it. the 4D armrests are a little bit annoying hitting my table most of the time.. but its one of those things you want to have it when you need it. And when you don't need it its annoying. But its definitely a good purchase to complement my work from home arrangement. the 1 star less is just its not 100% with the lumbar but all in all is a pretty good chair. 4+

Phil C, Nunawading, VICVerified Buyer

Lots of adjustments where you can easily get the best sitting position that suits you. I gotta give 5 stars for the delivery, only took 2-day after my order placed, amazing and well done! Have it for a week now and so far my only complain is the seat length, i adjust to maximum but still find it too short.

WFH employee, MelbourneVerified Buyer

I have lower back problem, and found this chair to be very comfortable. I had a Herman miller which was provided by my company, but when my partner bought this for himslef I preferred it compared tot he HM. the handsets are easy to adjust high and low , angled and side wise which is useful. also it has the head rest which makes me be more cautious of sitting straight with head resting on it, I tend to engage my abs by using the head rest, it prevents from my head being heavy tilting forward. generally I am happy with all the amendments you can do to the lower back, height of the chair, head.

mali, Stafford Heights, QLDVerified Buyer

At first, the chair felt uncomfortable after my last one. It took few days to get used to it but now you can feel the benefits on your posture & seating with the meshed back keeping you cooler. Build quality is high with a good arrangement of various settings to suit your body type.

MIchael, Peregian Springs, QLDVerified Buyer

Took a little while to adjust to, especially being someone that has significant back problems, but now that I have, I absolutely love it. The headrest wasn't particularly useful for me, so I removed it quite easily, and now the chair is fantastic enough that I'm considering buying another for my office.

Grant, Grose Vale, NSWVerified Buyer

Sitting has never been so comfortable. I've been really impressed with the quality of this Ergo Chair compared with even more expensive models. The operation is smooth and the overall chair is very sturdy. Highly recommended.

ben, McDowall, QLDVerified Buyer

Wow! I didnt know i had posture issues until i sat in this chair. My old chair had lumbar suppt in wrong position. Great product, easy to assemble once you can magnify instructions 300%. Endless adjustments to suit most small to medium framed ppl.

Andrew, Woodcroft, NSWVerified Buyer