Special Nonexistent Furniture
What’s happened to the Milan Direct website?

Milan Direct is now part of Temple & Webster, Australia’s largest online retailer of furniture and homewares. Milan Direct products are all available on Temple & Webster.
Contacting us

For all enquiries please email sales@milandirect.com.au and our team will take care of you.
What happens to my Milan Direct order?

If you have an existing order with Milan Direct, it will be fulfilled as normal. Your summary order information, order status and shipment information will be available on Temple & Webster. You can sign in to Temple & Webster using your Milan Direct account details (email address and password), or email sales@milandirect.com.au with your Milan Direct order number and enquiry and our team will take care of you.
Where is my Milan Direct stuff?

Your summary order information, order status and shipping information will be available on Temple & Webster. You can sign in to Temple & Webster using your email address and your Milan Direct password. Shipping notifications will be sent as per normal.
Returns

To organise a product return, email sales@milandirect.com.au with your Milan Direct order number and enquiry and our team will take care of you.
Cancellations

If you wish to cancel an item or order, email sales@milandirect.com.au with your Milan Direct order number and enquiry and our team will take care of you.
Damages & Faults

If an item has arrived and it is damaged or faulty, email sales@milandirect.com.au with your Milan Direct order number and enquiry and our team will take care of you.
Warranty Claims & Extended Warranties

All warranty claims and extended warranties relating to Milan Direct products will be honoured by Temple & Webster. If you wish to lodge your enquiry, email sales@milandirect.com.au
Commercial Orders

Existing orders will be fulfilled as they normally would. If you’d like to make a new order or obtain an obligation-free quote for your business, please contact our commercial sales team on commercial@templeandwebster.com.au 
All other enquiries

Please email sales@milandirect.com.au with your Milan Direct order number and/or enquiry and our team will take care of you.

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