Special Nonexistent Furniture

T&W Outlet Store

 
T&W Outlet Store
T&W Outlet Store
Temple & Webster Outlet Store FAQs 

Where is the Temple & Webster Outlet Store located?
You can find the Temple & Webster Outlet Store in Melbourne at 77 Burnley St, Richmond VIC 3121.

Are there any other store locations aside from Melbourne?
No, unfortunately there is currently only one Temple & Webster Outlet store, located in Richmond, Melbourne. 

Will Temple & Webster be opening outlet stores in other parts of Australia?
Temple & Webster has no plans to open any further Outlet Stores at this stage. 

Is home delivery available on items at the Temple & Webster Outlet Store?
The Temple & Webster Outlet offers same-day pick-up in-store so you can take your purchase home with you straight away. If you do require delivery for an item you purchase in-store, our Outlet Store staff can arrange delivery for an additional fee, within a 50km radius of Melbourne CBD only.  Standard delivery is via direct courier service (with one driver and a door-to-door service which does not include taking items inside, upstairs, or in lifts, placement of items and removal of packaging). If you require more assistance, there is also the option to book a two-man delivery service for an additional fee, which includes bringing items into your home. Please let us know at time of purchase if this is required. Please note that we do not take responsibility for damages caused during transit. 

What areas is home delivery available to for products purchased at the Temple & Webster Outlet Store?
Delivery is available only within a 50km radius of the Melbourne CBD, through either a direct courier or two-man delivery service. 

How much does home delivery cost?
Delivery cost will vary depending on your location in metro Melbourne and the size and type of product(s) you have purchased. Outlet Store staff will be able to provide you with a quote once you’ve purchased the item for delivery.

Are there staff available at the Temple & Webster Outlet Store to help me load my purchases into my car?
Yes, staff are available to assist in carrying products to your vehicle, but no responsibility is taken for any damage or loss incurred during this assistance. 

Can I buy products stocked in the Temple & Webster Outlet Store online at www.templeandwebster.com.au?
No, the products and associated prices displayed in the Outlet Store are only available for purchase in-store. You may occasionally find the same product listed on our website at full price, as in-store pricing reflects the fact that an item may be a returned or seconds-quality product. 

Can I view and buy products from www.templeandwebster.com.au at the Outlet Store?
The Temple & Webster online store offers more than 140,000 products for the home, which are only available to purchase online. The products available at the Outlet Store represent a much smaller selection of returned, seconds and excess stock, which may from time to time also be offered in the online store.

Can I return items bought from the Temple & Webster Outlet Store?
The Temple & Webster Outlet is a clearance store and as such we do not refund or offer exchanges. Product warranties are not available on clearance items. All products are sold as-is, and may have marks, scratches or imperfections. Please check all items thoroughly before deciding on your purchase and leaving the store. All sales are final.

Can I return items bought from the Temple & Webster online store to the outlet store?
The Temple & Webster Outlet Store cannot currently accept in-person returns for products purchased at www.templeandwebster.com.au. Any returns of products purchased on the Temple & Webster online store must be made by post, within 30 days of purchase by submitting a ‘returns request’ as per the returns policy found onsite.

Is lay-by available on products at the Temple & Webster Outlet Store?
Lay-by is not available. All items must be paid in full on the day of purchase. Once payment is made in full, the Outlet Store can hold your product(s) for up to 4 business days on the shop floor, but after that period storage fees will apply based on quantity and size of the product(s).  

Can I place a product at the Temple & Webster Outlet Store on hold?
Items can be held until the end of the current business day. Following that, items will be returned to the showroom for sale. 

What payment options are available at the Temple & Webster Outlet Store?
The Temple & Webster Outlet does not accept cash. Payment can be made by EFTPOS, Visa, MasterCard and American Express cards. 

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