Special Nonexistent Furniture

Showroom

 
Your questions answered:

Location
Visit the Temple & Webster showroom in Melbourne at 77 Burnley St, Richmond VIC 3121.
We’re planning to open more locations for your convenience soon.

Opening hours
Weekdays: 10am - 6:30pm
Weekends: 10am - 5pm

Contact us
Call: 1300 900 695
Email: Contact us

Product selection
The Temple & Webster showroom is home to a selection of our bestselling furniture and homewares products so you can try, touch and feel before you buy. See the range of products available to view and order in our Melbourne showroom.

Payment options
The Temple & Webster showroom accepts payment via Visa and MasterCard. Please note: The showroom cannot accept cash.

Delivery
Delivery is available Australia-wide on products in the Temple & Webster showroom, which our staff are happy to arrange for you. Most products can be delivered within a few business days. Delivery fees and times vary for different products and are calculated based on the size and weight of your order and the destination.

Click & Collect
Click & Collect is available on selected items, online and instore at our Melbourne showroom. Once ordered, you will receive confirmation via email when your order is ready for collection, usually within a few business days. Simply go to our Richmond showroom to collect your order - too easy!

Click & Collect Pick Up
You will require a print out of your order confirmation email (showing your order number) and valid photo identification (e.g. driver's licence or proof of age card) to collect your order. It is possible for someone else to collect your items on your behalf. You will need to contact us to tell us the name of the person you have authorised to collect on your behalf. That person will need to bring with them your order number and valid photo identification (driver's licence).

Click & Collect Fees
1. Click & Collect Pick Up Fees
Contributes to our cost of transporting goods from warehouse to showroom
$9.95 for Click & Collect items up to $300
$14.95 for Click & Collect items over $300

2. Cancellation or Not Collected Fees
Please note: These fees are charged in addition to the Click & Collect Pick Up Fees.
Contributes to our cost of transporting goods from showroom, back to warehouse
$9.95 for orders under $300
$14.95 for orders over $300

Click & Collect Holds
Click & Collect orders will be kept for 14 days from the date of notification that your order is ready for collection. After 14 days your order will be cancelled and we will be in contact to arrange your refund minus the applicable Click & Collect Fees ($19.90 up to $300, $29.90 over $300). Fees are non-refundable. Please allow 3-5 business days for any refunded amounts to show on your account.

Lay-by
We offer instalment payments through zipPay (up to a maximum of $1,000), unfortunately we do not offer lay-by.

Returns
We want you to love the products you buy from us. If you change your mind, you may return items to us within 30 days of the date you received it, no questions asked. Please see our Returns Policy for full terms, conditions, inclusions, exclusions, fees and charges.
Please note: The showroom cannot accept in-person returns.

Changes or cancellations
For changes or cancellations please contact us as soon as possible and we will endeavour to accommodate your request. Please note: for Click & Collect, Next day and Fast Track dispatch items, no cancellations or changes may be possible. Please refer to our Cancellations Policy.

Conditions of sale
All sales transactions from the Temple & Webster showroom are bound by our general Terms and Conditions.

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Showroom

Showroom

Visit our Melbourne showroom, open 7 days.

More Info 

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